FAQ
Everything you might want to ask
Answered properly, including the questions most agencies would rather you did not ask.
General questions
We are a digital services agency. We build websites, run SEO and paid ad campaigns, manage social media, design brand identities, and set up ecommerce stores. Clients come to us either for one specific service or to hand over their whole digital presence.
Most of our clients are small and medium businesses, startups and individual founders. We scope the work to the budget that is actually available rather than pushing everyone toward the largest package.
Yes. We work remotely with clients internationally and are used to coordinating across time zones. Communication happens over email, WhatsApp and scheduled calls, whichever suits you.
You do. Websites, design files, ad accounts, domains and hosting are all handed over in your name. We do not hold your accounts hostage, and we do not charge a release fee.
Every project includes a support window after handover for fixes and questions. Beyond that we offer optional monthly maintenance and retainer plans if you want us to keep looking after it.
How we work
With a conversation, not a contract. We ask what the business needs, look at what you already have, and tell you honestly whether we are the right fit. If we are, you get a written proposal with scope, timeline and price before anything begins.
A brand identity takes about two to three weeks, a business website four to six weeks, and an ecommerce build six to eight. SEO and paid media are ongoing by nature — the first meaningful results usually show between month two and month four.
Less than you might expect. We need a kickoff session, your feedback at each review point, and any content or assets only you can provide. Everything else is on us.
That is what revision rounds are for, and they are included in every package. We would much rather rework a concept early than deliver something you are not happy to put your name on.
You get a monthly report in plain language: what was done, what it produced, and what is planned next. For ongoing campaigns we also give you a live dashboard you can open any time.
Pricing and payment
By scope, not by guesswork. The packages on this site cover the most common requirements. If your project does not fit one of them, we quote it individually after understanding what is involved.
No. Project work is normally split — a deposit to begin, and the balance on delivery. Larger builds can be broken into milestone payments. Monthly retainers are billed at the start of each month.
No. Third-party costs such as domains, hosting, premium plugins or ad spend are listed separately in the proposal so you can see exactly what goes to us and what goes elsewhere.
That is how most of our long-term clients began. Start with one service, see how the working relationship goes, and expand once you are confident in the results.
We guarantee the work, the process and the reporting. We will not promise a specific ranking position or a fixed revenue figure, because nobody can control search engines or markets — and anyone who does promise that is not being straight with you.
Still wondering?
Ask us directly
If your question is not here, send it over. We answer honestly, and there is no obligation to hire us afterwards.